Web Store Help

New User

Accounts can only be created for approved and vetted retail customers. To start your journey on beocming a customer. Fill out our qinuiry form on our website. Become a Customer

Invalid Password or EMail

If you received an error when logging in. Please email your account executive for your password to be reset.

Change Password, EMail Address or Contact Information

To change your password, you must first log in with your old password. Then select "Update User Info" at the top of the page. On the User Information screen, use the Change Password field set to enter your old and new password. Your EMail Address and Contact Information may also be changed on the User Information screen.

Additional User of Business Partner

If you are an additional user of an existing Business Partner, please ask your supervisor to contact us and we will add you as an additional user to that Business Partner.

Types of Claims

Shortage:

In the event that you are mistakenly billed for an item that was not received, we will process a shortage claim to reimburse your account. Claims for products billed but not received are subject to review and verification.

Mis-Picks:

If you receive the wrong product, you will need to provide the UPC number from the item you did receive. We will process a claim to reimburse your account. Claims for wrong product shipped are subject to review and verification.

Purchaser's Remorse:

All sales are final. Return or refunds due to buyer’s remorse will not be issued or accepted.

Undelivered Packages:

HRR will issue a refund for lost in transit shipments that are not delivered to the destination. HRR will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. Distributor does not utilize Signature Delivery service.

Expired:

All claims for expired inventory must be accompanied with the Expiration Date from the items you received. In accordance with HRR policy, HRR will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the "best by" date. HRR guarantees a minimum shelf life of 30 days.

Damaged:

All damage claims must be accompanied by a digital photograph and details about the damage. Claims for damaged product are subject to review and verification.

Shipping Melt Risk:

HRR is not responsible for products that may melt in transit such as, but not limited to, chocolate bars, deodorant, lip balm or gummy vitamins. HRR does not ship with ice packs or any special packaging to cool the products in transit. Customer is advised to not buy any items at risk of melting in transit between May 1st and October 1st.

Product Defect:

HRR will issue a refund for defects such as missing safety seal or no label. All defect claims must be accompanied by a digital photograph and details about the defect. Claims for defects are subject to review and verification. Quality complaints due to taste, touch or smell should be reported to the manufacturer.

Inaccurate Image/Description due to Packaging Change:

HRR is not responsible for refunds due to a manufacturer visual packaging change, nor representation of new product labeling where the image or product description does not reflect the exact visual package shipped. If the UPC number is the same as the product represented on order.hrrwholesalers.com, the claim will not be honored.

Marketplace Sellers

We make no representation or guarantee that Customer will be able to sell through all products purchased. Customer is responsible for the movement of any inventory purchased. Distributor will not accept products for return that Customer is unsuccessful in selling. Customer should ensure it is ungated and approved for Food and Beverage, Dietary Supplements, and Cosmetics before placing any orders for products that Customer intends to resell on Amazon or any other online marketplace. Customer is responsible for determining if any restrictions or conditions exist on any online marketplace and is solely responsible for adherence to any conditions thereto.